Crossbar FAQ's

1. Click "Sign Up" that will show at the top left of the site over your organization's logo.
2. Enter the email address and password you'd like to set up for your account.
3. A verification email will be sent to the email you enter to activate the Crossbar account.
4. Once you have verified the account, you'll be able to enter your name and phone number to complete your account set up.
5. Be sure to save!
6. After you complete your account setup, you'll be prompted to add a Participant/Player to your account by adding the players name and birthdate. You can also add a photo if you wish.

If you need to add another participant to your account at any time, you can follow these steps:

1. Log into your Account and choose "Account"
2. On the Participants tab of your Account menu, select "Add Participant"
3. Select Add Participant
4. Complete Player Profile (name, birthdate)

1. Select the white "Registration" button at the top of the page
2. Select "Learn More" for the program you are registering for. This will take you to the program description page
3. Select Register
4. Select the Player you are registering
5. Enter or verify Address
6. Complete registration questions
7. Select Payment Option for the appropriate team based on what grade the player is in. You have an option of making a Full Payment at time of registration or selecting a Payment Plan for the registration fees.
8. If applicable, select uniform information. These costs will be collected at time of registration and are not included in the payment plan.
9. Complete Payment Process. You have an option of paying by major credit card (a 2% service charge will be applied during the payment process) or electronic check/ACH payments using your banking account/routing numbers (no service charge will be applied during the payment process).
10. Complete Registration

1. Click on Account at the top of the webpage (or on the drop-down menu if on the phone)
2. All participants in your family (or that you have access to that you have signed up) will show up here.
3. Under their name and picture, click the business card icon.
4. Scroll to the bottom to the Registration History and click on View Details for the program you wish to see.
5. The new screen that comes up will show all your current registration information with team, payment amount, payment schedule, and payment method. If you would like to change future payment methods, click the Edit Button next to the payment you would like to change.

You must be the registering parent to add people to your child's account.

1. Log in to your account
2. Select Account (upper left corner)
3. You should see Participants (the default tab)
4. Select "View Details" next to your player's name
5. Click on "+ ADD ACCOUNT"
6. Add the individual's email address in the form and click the ADD ACCOUNT button below.

What happens next?

1. If the individual already has an account, they will be added immediately.
2. If the individual does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The individual will be added once they have created their account.

Parents associated with the child can check to see who has been added by following the steps above to View Details

To edit your payment method or view a summary of your payments on your club's site:

1. Log into your club's site and go to your "Account."
2. Select Billing option on the left menu.
3. The Billing page allows you to view your payments/balances, as well as edit or remove old Payment Methods

The family calendar is one convenient place to have all schedule information for all players and all teams that utilize Crossbar. You can view the family calendar on the desktop view at the top left of the page. Family calendar can also be accessed on the Crossbar mobile app.

When logged into your account, you'll see the following options when you choose "Account" at the top of the page.

Participants: Allows you to add participants (players) that will be associated with the account, as well as edit details for those participants.

Teams: This tab shows your assigned teams. Clicking on the team will take you to the team page.

Billing: The Billing section of your Account allows you to view your balances/payments and update your payment methods on file.

Settings: Here you can update your account name, phone number, email address and password.

Notifications: Sets email notifications for games and practices. Ensure you have these selected to receive all communications from your organization.

You must have a NEW and CURRENT USA Hockey Number and submit it to us.

USA Hockey Numbers must be submitted to our organization in order for your player to participate in the season. If this number is not received prior to the first skate, your player will not be able to get on the ice, even if paid.

Please ensure this process is complete to submit your USA Hockey Number to our organization.

1. Click on account in the top left corner of the website
2. Click on the business card icon underneath the player's name.
3. Click on +ADD under "Association" about halfway down the page.
4. Pick USA Hockey from the drop down.
5. Add the USA Hockey number.